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Rules concerning cooperation with JU DSS educational advisers

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On-duty hours for students:

Mon, Tue and Thu, 10:00-15:00 hrs
Wed – internal focus day
Fri, 10:00-14:00 hrs

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Rules concerning cooperation with JU DSS educational advisers

  1. Educational advisory services are provided by duly authorised staff members of the Jagiellonian University Disability Support Service.
  2. The objective of the consultations with an advisor is the selection of an appropriate form of educational support which takes into account the student's health and academic circumstances.
  3. The support is provided for undergraduate/doctoral students who have themselves expressed the willingness to be supported during a consultative session with an adviser.
  4. The undergraduate/doctoral student should consult an educational adviser independently and on a voluntary basis (i.e. with no third parties involved, such as parents, acquaintances or partners). In justified cases, a person duly authorised by the undergraduate/doctoral student in writing may submit or receive documents related to the student's case.
  5. The rules governing requests for educational process adaptations at the JU are laid down in Ordinance no.86 by Jagiellonian University Rector of 28 July 2017 while the full JU DSS offer is available in the catalogue of selected forms of accommodations for undergraduate and doctoral students with disabilities.
  6. The consultative sessions take place in dedicated rooms at the official seat of the Disability Support Service at al. Mickiewicza 9A/406, under conditions which ensure privacy.
  7. The consultative sessions take place on Mondays, Tuesdays and Thursdays at 10:00-15:00 hours, and Fridays at 10:00-14:00 hours, while Wednesdays are internal focus days dedicated to fulfilling administrative formalities related to the support provided.
  8. The date and time of the consultative session is set in advance in person, by telephone or by email. In extraordinary situations, as long as there is no collision with the employee's other commitments, the consultative session may take place outside the set hours or on Wednesday. The relevant decision is made by the educational adviser. Should the undergraduate/doctoral student be unable to participate, he/she ought to notify the JU DSS in advance.
  9. All information which the educational adviser is provided during the consultative sessions by the student shall be treated as confidential. Student affairs may be discussed in the working context of the Service team or during professional supervision. The confidentiality principle shall be lifted when health and life of the student or third parties is at risk. Such circumstances are always communicated to the dean of the relevant faculty or head of PhD studies as well as the Officer in charge of the safety of undergraduate and doctoral students appointed by the JU Rector.
  10. Adaptations of the course of studies are suggested once relevant medical documentation has been furnished to confirm the nature of the health difficulties. The file should include information on the impact of one's disability/health circumstances and any possible side effects of the medication taken on the fulfilment of one's obligations as a university student (e.g. presence at lectures and course meetings, issues related to concentration, memory, note-taking, examination stress, required extension of examination time, etc.). The medical documentation should be updated and issued by a specialist physician. Should the nature of health difficulties be variable, the student shall be obliged to regularly update his/her file.
  11. During his/her contacts with an educational adviser, the undergraduate/doctoral student may:
     a) decide to discontinue the support received, the adviser’s involvement in contacts with academic teachers or the use of some of the solutions proposed by the JU DSS, and the adviser shall be notified in advance. In such cases the undergraduate/doctoral student shall be solely responsible for all his/her actions related to academic affairs handled on his/her own.
     b) disclose information he/she finds relevant and retain undisclosed information he/she considers private being aware of the fact that the DSS adviser will base his/her actions on the information which has been disclosed.
  12. In his/her actions taken for the benefit of the undergraduate/doctoral student, the educational adviser:
     a) shall be obliged to keep them public, that is disclosing information as regards planned activities, contacts with academic teachers etc.
     b) shall have the right not to support solutions expected by the undergraduate/doctoral student, if they are not justified by his/her health circumstances or are unreasonable economically or when the undergraduate/doctoral student has failed to meet the formal requirements necessitated by the procedure in force.
     c) may seek an opinion regarding the student from staff members of a given JU unit in order to obtain information on the specific nature of the programme pursued and the procedures in force (e.g. types of course completion assignments/tests and examinations, student's workload and organisational issues related to University courses).
  13. All contacts in person, by telephone and by email should take place in the spirit of mutual respect. The Disability Support Service may interrupt a consultative session/conversation or refuse the provision of support in cases when expletives, raised and offensive tone of voice or other forms of aggression are used.
  14. The JU DSS's position concerning the student shall be drafted within 10 working days from the student's application furnished with the Service, unless the case requires further examination or collection of necessary documentation. Email messages are answered without delay and not later than within three working days.
  15. In justified cases, it shall be possible to change the educational adviser. Such a replacement shall be allowed one single time over the period when support from the Disability Support Service is used. A written request accompanied by a substantive justification should be addressed to the Head of the JU Disability Support Service.